Frequently asked questions about ordering, shipping, returns, payments and contacting Akbas Jewellers.
Effective date: 17 August 2026
Where do you ship?
We currently deliver online orders within the United Kingdom only.
How much does shipping cost?
Standard Shipping is free on all UK orders, with no minimum purchase required.
How long does delivery take?
Processing time: 2–3 business days. Standard Shipping transit time after dispatch: 3–5 business days. Estimated total time from order placement to delivery: 5–8 business days. Weekends and UK public holidays are not counted unless we expressly state otherwise.
What is the order cut-off time?
Orders placed before 3:00 PM UK time (GMT or BST, as applicable) on a business day enter processing that same business day. Orders placed after the cut-off enter processing on the next business day. The normal 1–2 business day processing period still applies before dispatch.
How can I track my order?
Once your order is dispatched, we will send tracking details by email where tracking is available. Please allow up to 24 hours after the dispatch notification for the carrier tracking information to update.
Can I change my delivery address?
Please contact us as soon as possible if you need to update your delivery address. We cannot guarantee that an address can be changed after an order has entered fulfilment, and changes cannot normally be made after the order has been dispatched.
Can I modify my order?
Order changes can be requested within 2 hours of placing your order by calling 020 3489 3310 or emailing contact@akbasjewellers.shop. We will try to accommodate the request, but once fulfilment has progressed we may not be able to modify the order.
How do I cancel my order?
If you contact us within 24 hours of purchase, we will try to cancel the order before dispatch at no charge. If the order has already been shipped, please follow the return process. This operational cancellation window does not reduce any statutory cancellation rights you may have for an eligible online purchase.
What is your return policy?
For eligible non-bespoke online purchases, you may request a return within 14 days of receiving your order. Change-of-mind returns must be unused and unworn except for reasonable inspection or trying on, with original packaging, tags where supplied, proof of purchase and all supplied components. Bespoke, engraved or clearly personalised items may be excluded from change-of-mind returns. Your statutory rights for faulty or misdescribed goods are unaffected.
How do I start a return?
Email contact@akbasjewellers.shop or call 020 3489 3310 with your name, order number and reason for the return. Please do not send the item until we confirm the return method and return address. Where agreed, an eligible return may be handled through our physical store at 451 Green Lanes, Harringay Ladder, London N4 1HE, United Kingdom. Do not send returns to the registered office unless we specifically instruct you to do so.
Are there any return fees?
There is no restocking fee for an eligible return. For a change-of-mind return, return shipping costs are the customer’s responsibility unless we expressly agree otherwise. If the item is damaged, faulty, incorrect or misdescribed, we will arrange or reimburse reasonable return costs as required by law.
When will I receive my refund?
After we receive and inspect an eligible return, we aim to issue the refund to your original payment method within 10 business days. Where statutory cancellation rules apply, we will also comply with the refund deadline required by law. Your bank or payment provider may take additional time to show the refund after we issue it.
What if my item arrives damaged or incorrect?
Please inspect your order when it arrives and contact us promptly if the item is damaged, faulty, incorrect or not as described. Keep the packaging and, where possible, take clear photographs so we can investigate and resolve the issue.
What payment methods do you accept?
We accept the payment methods displayed at our secure checkout, including major debit and credit card options where available. The payment methods shown at checkout are the current and authoritative list for your order.
Is my payment secure?
Yes. Payments are entered and processed through secure checkout systems and selected payment service providers. Please do not send full payment-card details to us by ordinary email or telephone.
What currency will I be charged in?
Prices on www.akbasjewellers.shop are shown and charged in British Pounds (GBP £). Any applicable taxes and the full amount payable will be included or disclosed before you place the order. Standard Shipping is free.
Contact Akbas Jewellers
Business name: Akbas Jewellers
Website: www.akbasjewellers.shop
Email: contact@akbasjewellers.shop
Phone: 020 3489 3310
Registered office: 129 Station Road, London, England, NW4 4NJ, United Kingdom
Physical store: 451 Green Lanes, Harringay Ladder, London N4 1HE, United Kingdom
Languages: English and Turkish