This policy applies to online orders placed through www.akbasjewellers.shop for delivery in the United Kingdom.
Effective date: 17 August 2026
1. Delivery area
We currently accept online orders for delivery to United Kingdom addresses that are shown as serviceable at checkout. If a delivery destination is not available at checkout, please contact us before ordering rather than entering an alternative or inaccurate address.
2. Free Standard Shipping
We offer free Standard Shipping on all orders, with no minimum purchase required. No Standard Shipping charge will be added at checkout.
3. Processing, dispatch and transit time
Orders are normally processed within 2–3 business days before dispatch. Once your order has been shipped, Standard Shipping typically takes a further 3–5 business days, depending on your delivery location. Where available, we will send a dispatch or tracking notification when your order leaves us.
Unless a different delivery date or period is agreed with you, we will deliver the goods without undue delay and no later than 30 days after the contract is made.
4. Working days and order timing
For both the 2–3 business day processing period and the 3–5 business day Standard Shipping transit estimate, weekends and public holidays are not counted unless we expressly say otherwise. Processing time is measured before dispatch; transit time begins after the order has been shipped.
5. Delivery service and tracking
We may use a postal or courier service appropriate to the value, destination and security requirements of the order. Where tracking is available, tracking information will be sent to the contact details provided with your order. Some deliveries may require a signature or other proof of delivery.
6. Address accuracy
Please provide a complete and accurate delivery address. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after dispatch. We will not intentionally redirect a high-value order to a different address without appropriate verification.
7. Delays
Occasionally delivery may be delayed by events outside our reasonable control, such as severe weather, carrier disruption or exceptional demand. If we become aware of a material delay, we will use reasonable efforts to update you. Your statutory rights, including rights that may arise where an agreed delivery deadline is missed, are not affected.
8. Loss or damage in transit
Please contact us promptly if your parcel is lost, arrives visibly damaged or the item inside is damaged. Keep the packaging and, where possible, take clear photographs. We may ask for information reasonably required to investigate with the carrier. If the goods are faulty, damaged or not what you ordered, your rights are explained in our Returns, Refunds & Cancellation Policy.
9. Risk
For consumer orders, responsibility for accidental loss or damage generally passes to you when the goods are delivered into your physical possession, or to a person you have identified to take possession on your behalf, subject to applicable law.
10. Contact
For delivery questions, email contact@akbasjewellers.shop or call 020 3489 3310.