This policy explains how Akbas Jewellers handles personal information when you visit or shop at www.akbasjewellers.shop, contact us, or interact with our services.
Effective date: 17 August 2026
1. Who we are
For the purposes described in this policy, Akbas Jewellers is responsible for deciding how personal information is used in connection with the website and our customer relationship, except where another organisation acts as an independent controller for its own purposes.
Contact: contact@akbasjewellers.shop | 020 3489 3310
Registered office: 129 Station Road, London, England, NW4 4NJ, United Kingdom
Physical store: 451 Green Lanes, Harringay Ladder, London N4 1HE, United Kingdom
2. Information we may collect
· Identity and contact information, such as your name, billing/delivery address, email address and telephone number.
· Order and transaction information, such as products ordered, amount paid, delivery status, returns, refunds and customer-service history.
· Payment-related information needed to process a transaction. Full payment-card details are generally submitted directly to the payment service provider rather than stored by us in ordinary website records.
· Account information if you choose to create a customer account.
· Communications you send to us, including product, sizing, return, complaint and privacy enquiries.
· Technical and usage information, such as IP address, device/browser information, pages viewed, referral information and cookie identifiers, subject to applicable consent requirements.
· Marketing preferences and records of consent, opt-in or opt-out choices.
· Fraud-prevention and security information reasonably needed to protect customers, our website and transactions.
3. Why we use personal information and our legal bases
We use personal information only where we have a lawful basis. Depending on the activity, this may include:
|
Purpose |
Typical lawful basis |
|
Process and deliver orders; handle payments, returns and refunds |
Performance of a contract and steps taken at your request before entering a contract |
|
Customer service and order communications |
Contract; legitimate interests in supporting customers and keeping accurate service records |
|
Prevent fraud, abuse and security incidents |
Legitimate interests; legal obligations where applicable |
|
Accounting, tax, legal claims and regulatory compliance |
Legal obligation; legitimate interests in establishing, exercising or defending legal claims |
|
Improve the website and understand performance |
Legitimate interests for strictly necessary/limited analytics where permitted; consent where required for non-essential cookies or similar technologies |
|
Send direct marketing |
Consent where required, or another lawful basis permitted by applicable direct-marketing rules; you can opt out at any time |
4. Shopify, payment providers and other service providers
Our online store is built on Shopify. We may also use service providers to host or support the website, process payments, prevent fraud, deliver orders, provide email or customer-service tools, maintain IT systems, analyse website performance or support advertising/marketing where enabled. These providers may process personal information on our behalf or, in some cases, as independent controllers under their own privacy notices.
We share only information reasonably necessary for the relevant service and expect processors acting on our behalf to protect it in accordance with applicable data-protection requirements.
5. Who else we may share information with
· Delivery, postal and courier providers for fulfilment and delivery.
· Professional advisers, insurers, auditors or service providers where reasonably necessary.
· Banks, payment processors and fraud-prevention providers.
· Regulators, law-enforcement bodies, courts or other authorities where disclosure is required or permitted by law.
· A buyer, seller or adviser involved in a genuine business sale, restructuring or transfer, subject to appropriate confidentiality and data-protection safeguards.
6. International transfers
Some technology or service providers may process information outside the United Kingdom. Where UK data-protection law requires safeguards for an international transfer, we will rely on an applicable adequacy regulation, approved contractual safeguards or another lawful transfer mechanism, together with any additional protections required in the circumstances.
7. How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to complete orders, provide customer service, meet accounting/tax or other legal obligations, prevent fraud, resolve disputes and establish or defend legal claims. Different categories of information may have different retention periods. When information is no longer needed, we delete or anonymise it where appropriate.
8. Marketing
If you receive marketing from us, you can unsubscribe at any time by using the unsubscribe method in the message or contacting us at contact@akbasjewellers.shop. Opting out of marketing does not stop service messages needed for an order, return, security issue or other transaction you have requested.
9. Cookies and similar technologies
We use cookies and similar technologies for website operation and may use optional analytics, personalisation or advertising technologies where enabled and lawfully permitted. Please read our Cookie Policy. Where consent is required for non-essential technologies, we will ask for it before using them and provide a way to change your choice.
10. Your data-protection rights
Depending on the circumstances, UK data-protection law may give you rights to request access to your personal information, correction of inaccurate information, erasure, restriction of processing, data portability, or to object to certain processing. Where processing is based on consent, you can withdraw consent at any time without affecting earlier lawful processing.
To exercise a right, email contact@akbasjewellers.shop. We may need to verify your identity before acting on a request. Some rights are subject to legal conditions or exemptions.
11. Complaints
Please contact us first if you have a privacy concern so we can try to resolve it. You also have the right to complain to the UK Information Commissioner’s Office (ICO). Current information about making a complaint is available on the ICO website at www.ico.org.uk.
12. Security
We use reasonable organisational and technical measures designed to protect personal information against unauthorised access, loss, misuse or alteration. No online system is completely risk-free, so please also protect your account credentials and contact us if you suspect unauthorised use.
13. Children
Our online shop is not designed to collect personal information from children independently of an adult purchaser. If you believe a child has provided personal information to us inappropriately, contact us so we can review the matter.
14. Changes to this policy
We may update this Privacy Policy to reflect changes in our website, services, suppliers or legal obligations. The current version will be posted on this page with an updated effective date where appropriate.